Chakana Bag

CARE FOR SKIN ACCESSORIES

Always keep it in the case
cotton that we provide you at the time of purchase.

If you are going to keep your bag
for a long time, fill it so that it does not deform. Use onion paper, not magazine or newspaper, as the ink could get inside
of the bag.

Store it protected from light and
moisture in a dry place .

For the daily cleaning of
your bag does without any product. Use a dry, white cotton cloth and gently wipe the surface.

It is recommended to hydrate it
once a year so that the leather does not spoil. use a product
Indicated for this, you can use the classic Nivea cream.

CARE FOR CLOTHES

·Hand wash delicately or take it to the dry cleaner in a dry cleaning process. Our garments are made in a very artisan way with embroidery, fringes and beads set and sewn by hand, we do not recommend washing it in the washing machine. Since you can mistreat the materials and threads with which it is
elaborate.

Do not wash with detergents
abrasives or chlorine . Instead, consider using a neutral paste soap. It will take care of the materials with which it is made
the garment and you will avoid the wear and tear that some chemical detergents can cause.

We recommend that drying
of your garment either for short periods of exposure to the sun or if it is
possible in the shade , since exposing it too much to sunlight can damage and wear out the color, which are mostly bright and vivid colors.

Steam iron with low
temperature. Finally, we recommend
iron your clothes at a minimum temperature
steamed, this will help you take care of the textile and avoid burns or
wear of it.

When will my order be processed?

All orders are prepared and shipped from our Ibiza store. Please allow additional time for your order to be processed during holidays and sales seasons. We process orders Monday through Friday. Orders will be processed within 2-5 business days from the order date and shipped the next day after the processing day.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days for us to process your orders. After that, it will take 2-10 business days for delivery to Europe, and 12-20 business days for international orders (depending on location).

Will I be charged taxes and customs?

The prices shown on our site are tax-free in Euros, which means that you may have to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be collected once your order reaches its final destination, and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.

International deliveries

International shipping costs are priced at €35 plus €31 for customs management expenses.

Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@worldfamilyibiza.com and send us your item to: World Family Ibiza, Diseminado Var, 84, 07812 Ibiza, Balears, Spain.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-4 business days.

Shipment
To return your product, you must send it by mail to: World Family Ibiza, Ctra/Sant Joan km.17,500. 07810 Sant Joan de Labritja. Ibiza, Balearic Islands, Spain
You will pay the shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Any expenses or taxes of the country of purchase are also assumed by the client.